2 items – 10% extra discount
4 items – 20% extra discount
6 items – 30% extra discount
“The dress arrived perfectly folded and protected. You can feel the quality in every detail — it looks straight out of a boutique!”
“I had a question about sizing and got a reply within an hour by email. Amazing customer service!”
“The blouse arrived earlier than expected and in perfect condition. The colors are even more beautiful than in the photos.”
“I had to return a coat because I ordered the wrong size — the return process was super easy, and I got my refund in less than a week.”
“Very secure online payment. I used both card and PayPal — everything was quick and transparent.”
“The set I ordered is stunning. The fabrics are soft, the craftsmanship is flawless — amazing quality for the price.”
“My second order — and again, everything was perfect. Fast delivery, neatly packed, and top quality.”
“Post-purchase support was fantastic. I had to exchange an item, and the team was super friendly and efficient.”
“I bought during a promotion and was thrilled. The 30-day return policy also gives me great confidence when shopping.”
“The dresses are simply gorgeous — unique designs that are both elegant and modern.”
“I paid online by card, and everything was lightning fast. The confirmation came instantly, and my package arrived within three days.”
“I’ll definitely be ordering again. The quality, service, and presentation are top-notch — you can tell every detail matters.”
FREQUENTLY ASKED QUESTIONS
How long does shipping take and which carriers do you use?
How quickly is my order shipped and how long does delivery take?
We ship orders within 24 business hours after payment is received.
Delivery usually takes 7–12 business days.
We work with reliable carriers such as DHL to ensure fast and secure delivery.
Once your order has shipped, you’ll receive a tracking code that you can enter in the “Track Order” section to follow your package in real time.
How long do I have to return an item?
How does the return process work and how much time do I have?
We offer you the option to return or exchange your order within 30 days of receipt.
To start a return, please contact our customer service by email — we’ll get back to you as soon as possible.
Are your products original and certified?
Yes! All our products are 100% original and carefully selected to ensure quality and exclusivity.
Which payment methods do you accept?
We accept payments by credit card and PayPal.
All transactions are protected by advanced security systems to ensure the maximum protection of your data.
How do I find the right size?
Each item has a size chart on its product page. If you’re unsure between two sizes, we recommend choosing the larger one.
How can I contact you if I have questions or issues?
You can contact us anytime by email at info@serenaschick.de.
Our team will reply as quickly as possible and is always happy to provide you with the best possible support.
Free Shipping Across Ireland
We ship within Ireland via DHL for the fastest and most reliable delivery. Free shipping on all orders.
Secure Payment with PayPal
At Serena CHIC, you can pay with PayPal and enjoy buyer protection on every purchase.
30-Day Guarantee
We offer a 30-day money-back guarantee. Not satisfied? Return your product and get a full refund — completely risk-free.













